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Handling Conflict
Audience
This course is designed for:
  • Functional Specialist/Functional Leader job family - at the Applying development stage.
  • Administration Job family - at the Applying development stage.
  • Technician/Technologist job family - at the Applying development stage.
Description
A workshop that will help individuals resolve conflict in the workplace constructively without assistance from a coach or leader. Conflict is inevitable. How the conflict is handled will determine if it is constructive or destructive to the organization. In a flat organization it is important all individuals have the skills necessary to resolve conflict constructively.
 
Objectives
At the end of the workshop, participants will be able to:
  • Recognize sources and reasons for conflict.
  • Recognize the benefits of constructive conflict resolution.
  • Use key principles and interaction guidelines to resolve difficult situations.
  • Follow a process for resolving conflict constructively.
  • Handle difficult conflict situations.
  • Coach others in conflict resolution (optional).
 
Prerequisites
None - the skills taught in the Social Styles Series and Making the Difference Through Effective Communication workshops are also important to resolving conflict. If these courses have not been taken previously they should be considered as follow-up training.
 
Competency Link
Interpersonal Effectiveness
Course Length
8 hours

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