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Help Desk & Technical Support

Hours of Operation

 

Monday-Thursday: 7:30 a.m. - 7:00 p.m. and Friday: 8:00 a.m. - 12:00 p.m.

 

By Phone: ext. 3266 (979.230.3266)
By Email: helpdesk@brazosport.edu
By Chat: Live chat with the Help Desk

Location: BC Main Campus, K-100

STUDENTS: Contact the Help Desk for help with student accounts, student e-mail, or D2L issues.

FACULTY & STAFF: Submit a Support Ticket for IT technical support for hardware, software, and network services at BC.

 

IT Staff

 
        
 
 
 
Ron Parker
Director, Information Technology
 
​SYSTEMS SUPPORT TEAM
     
                                  
        Lisa Gilliam          Moises Hernandez      Gary Lackey       Willie Rainwater
      Senior Systems        Systems Services        Programmer/       Systems Services
      Services, Admin           Administrator               Analyst               Administrator

USER SUPPORT TEAM
 
                                  
    Brian Commons           Cayo Droste            Anna Gonzales      Valentina Leanos
Manager, Computer,        AOS/Helpdesk          Senior Helpdesk         P/T Helpdesk
Network, & Telecom            Technician                  Technician                Technician

                                     
   
    Ryan Mata            Natalie McIntyre        Kevin Snedecor         Ben Stanford
   Systems Support        Systems Support        Systems Support      Systems Support
        Technician                   Technician                  Technician                 Technician

  
   Mary Thompson
      P/T Helpdesk
        Technician

















 





 



 
 



 
 
 

 NEED HELP?

 

Follow the links below for:

Astra Room Scheduling
Schedule Events/Rooms
User's Overview Guide, v. VII

 

Cisco Phones
Password Reset
IP Phone User Guide
Cisco Personal Communications Assistant

 

Email Setup
Webmail Instructions
Webmail Login
iPhone, Blackberry, Smart Phones

 

Employee/Student Login Accts (BCNET)
Employee Procedures
Student Accounts
Student Account Security Agreement

 

Miscellaneous
Dell Computer Personal Purchase
Microsoft Student Store
Barracuda Spam Firewall

 

Password Reset (BCNET)
Instructions
Register
Reset Password
Update Registration

 

Software Installation
Firefox
VPN Download
VPN Instructions

Wireless Connection

Accessing the Wireless Network
Wireless Setup

 


 

 

​STUDENT ASSISTANTS


Gavan Gates

 Mike Kime


George Matamoros


Kyle Parrinello

 

 

 

 
 
 
 

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