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Help Desk & Technical Support

Hours of Operation

 

Monday-Thursday: 7:30 a.m. - 7:00 p.m. and Friday: 8:00 a.m. - 12:00 p.m.

 

By Phone: ext. 3266 (979.230.3266)
By Email: helpdesk@brazosport.edu
By Chat: Live chat with the Help Desk

Location: BC Main Campus, K-100

STUDENTS: Contact the Help Desk for help with student accounts, student e-mail, or D2L issues.

FACULTY & STAFF: Submit a Support Ticket for IT technical support for hardware, software, and network services at BC.

 

IT Staff

 

 
 
 
 
Ron Parker, Director
Information Technology
 
​SYSTEMS SUPPORT TEAM
     
                                  
        Lisa Gilliam          Moises Hernandez      Gary Lackey        Willie Rainwater
      Senior Systems        Systems Services        Programmer/        Systems Services
      Services Admin             Administrator                Analyst                Administrator
 
USERS SUPPORT TEAM
 
                                 
   Brian Commons          Michael Bounds          Angela Elder         Anna Gonzales
 Manager, Computer,    Helpdesk Technician   Systems Support     Senior Helpdesk
 Network, & Telecom                                            Technician                Technician
 
                                 
        Ryan Mata             Natalie McIntyre       Kyle Parrinello        Anthony Perez
    Systems Support         Senior Systems        Systems Support        P/T Helpdesk
         Technician           Support Technician            Technician               Technician                                                                                                                             
                            
  Jason Rasmussen        Kevin Snedecor
          Ben Stanford      Mary Thompson
    Systems Support        Systems Support        Senior Systems          Helpdesk
        Technician                   Technician                   Technician             Technician  
 
      
           Will Vera
      Systems Support
           Technician








 

 








 
 



 
 


 

 NEED HELP?

 

Follow the links below for:

Astra Room Scheduling
Schedule Events/Rooms
User's Overview Guide, v. VII

 

Cisco Phones
Password Reset
IP Phone User Guide
Cisco Personal Communications Assistant

 

Email Setup
Webmail Instructions
Webmail Login
iPhone, Blackberry, Smart Phones

 

Employee/Student Login Accts (BCNET)
Employee Procedures
Student Accounts
Student Account Security Agreement

 

Miscellaneous
Dell Computer Personal Purchase
Microsoft Student Store
Barracuda Spam Firewall

 

Password Reset (BCNET)
Web Enrollment/Reset Password

Software Installation
Firefox
Internet Explorer
VPN Download
VPN Instructions

Wireless Connection

Accessing the Wireless Network
Wireless Setup

 
 
​STUDENT ASSISTANTS



Leonor Garza


Gavan Gates


Bianca Guerra


Rebecca Jackson

 
Jorge Pau


Andy Valencia

   

©2015 Brazosport College | 500 College Drive| Lake Jackson, TX 77566 | (979) 230-3000

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A lack of English language skills will not be a barrier to admission to and participation in career and technical education programs. Brazosport College shall not discriminate on the basis of race, creed, color, national origin, citizenship status, age, disability, pregnancy, religion, gender, gender identity, genetic information, marital status, veteran status or any other protected class in accordance with applicable federal and state laws. The following person has been designated to handle inquiries regarding the non-discrimination policies: Vice President of Human Resources, 500 College Drive, Lake Jackson, TX, 77566; 979-230-3459; Marshall.Campbell@brazosport.edu