DescriptionPLEASE NOTE: For the interim, this course has two titles depending on the language in which it is offered. The course content is very similar but the more recent version is Communicating with Impact.

Making the Difference through Effective Communication:
This course highlights participants' changing roles in the workplace. People are an organization's key to success. Employees today are being called upon to do more work than just get the work out. We are being asked to improve our products and processes, solve problems, work with suppliers and customers, and to learn more, faster than every before.

"Making the Difference" focuses on helping participants develop and enhance the skills needed to become an effective communicator, to build positive, productive relationships, and to provide top-quality products and services that meet customers' needs.

Learning Objectives:
  • Communicate more effectively at work and at home to meet people's personal and practical needs.
  • Develop interaction skills to help you work with others to complete tasks and accomplish goals.
  • Learn what feedback is why its important to learning and working.
  • Build and maintain productive relationships with others.
  • Put ideas into action.

Communicating with Impact:
Many organizations focus on technical skills as all-important to success in the workplace. Yet strong interpersonal skills are equally essential in transforming individual contributors into exceptional performers who have a greater impact in their roles. This foundational course provides individuals with a powerful set of interaction skills that enables them to communicate more effectively with colleagues and customers and, in the process, build trust, strengthen partnerships and achieve desired results.

Learning Objectives
Helps associates:
  • Recognize the impact they can have on their success and the success of others by enhancing interpersonal relationships in the workplace.
  • Relate to colleagues and customers in a way that meets their personal needs while also meeting the practical nee of accomplishing objectives.
  • Use a set of interaction process skills that enable them to conduct more successful discussions that achieve results.
  • Use a technique for providing specific, meaningful feedback that helps people improve their performance and increase productivity.

4 hours