|
Analyzing
Work Processes:
Finding Opportunities for Improvement
|
| Intended Audience |
Supervisors,
Managers, Individual Contributors |
| Description |
This unit demonstrates how to analyze work processes, uncover
needless complexity and waste, and assess how "fit’ the
organization’s work processes are in meting the needs of its
customers. The skills of work process analysis allow managers to
"take a snapshot" of this current state of a work process in
order to find opportunities for improvement. Participants then bring
these skills back to their own teams in order to review their work
processes collectively and to explore ways to make them more
effective. Following are some of the Key Actions to be learned in
class:
- Describe the work process to be improved
- Determine key expectations of
customers
- Monitor the work process and compare performance to key
expectations
- List the opportunities for
improvement
|
| Prerequisites |
None |
| Pre-Work Required |
None |
| Suggested
Class Size |
Minimum 8
Maximum 15 |
| Course Length |
4 hours |
|
Brazosport College