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E-Counseling Frequently Asked Questions
This section provides answers to questions you may have concerning the online counseling services. If you can't find an answer here, please email the E-Counselor with your questions.

 

What computer equipment will I need?

You will need to have a computer that has internet access. With this alone you can text "chat" with the E-counselor once you access the E-Counseling Meeting Room. Additional equipment would be a headset or mic and a web-camera (if purchasing a web-cam the web-meetings does NOT support the H.264 or high definition codec) . This additional OPTIONAL equipment would allow you to speak and have the E-Counselor see you during the live meeting.

Can I use my mobile device such as an iPad, iPod touch, or iPhone for either web-meetings or chat?

Yes you can! Although for web-meetings you currently can only use an iPad, iPod touch or the iPhone. You will also need to download the Blackboard Collaborate mobile web conferencing app from the App Store. This app is a free download.

Use the following links to orient yourself to this mobile feature:

Overview Video | Web-Based Instructions

Are there any browser requirements for chatting?

Chat works directly via your browser, no downloads are necessary. The only requirement is for your browser to have JavaScript enabled. Currently most browsers have this pre-set. If you need directions on how to do this, open your browser, go to google.com or your favorite search engine and search for "how to enable javascript". Scroll through selections to match the one for your browser type.

When can I make contact with the E-Counselor?

You can email the counselor ( ecounselor@brazosport.edu ) to schedule an online meeting or ask questions at anytime. You can also access the E-Counselor Meeting Room during open hours. Hours for the meeting room are as follows:

  • Monday
    9-11:30am | 2:30-4:30pm
  • Tuesday
    9-11:30am | 2:30-4:30pm
  • Wednesday
    9-11:30am | 2:30-4:30pm
  • Thursday
    1:30-6:00pm
  • Friday
    9-11:00am

What can I discuss with the E-Counselor?

Please be aware that because of the nature of the internet and email technology there is no assurance of confidentiality when using online services.

Online guidance is appropriate for information such as: Online guidance is NOT appropriate for:
  • Academic Advising
  • Building a class schedule
  • Certificate, degree and transfer requirements
  • Course prerequisites
  • Course offerings and course content
  • Referral to other programs/services
  • Personal counseling
  • Career counseling
  • Transcript evaluation
  • Questions requiring lengthy responses

For questions that are not appropriate for online responses, our counselors are available in the Counseling Department located in the E-wing on the Brazosport College campus. We are open from 8am to 6:30pm during long semesters, and until 5:30pm in the summer.

I am having trouble getting into the E-Counselor's Meeting Room, what should I do?

There are several things you can do to make sure your computer is set properly for working with the meeting room.

  • Do a system check prior to entering the room.
  • Configure your System (check audio and video)
  • View Supported Browsers and Operating Systems
  • View additional Common Issues
  • If using Internet Explorer (IE), make sure you allow it to "Open" or "Download" meeting.jnlp. Depending on the version you are running IE will indicate this files needs to download in a yellow bar at either the top under the address bar or the bottom of the browser window. The following image is of this indicator located on the bottom of the browser window for IE version 9:

image

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