Brazosport College

SYLLABUS

POFT 1309

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OFFICE PROCEDURES = I

OFFICE ADMINISTRAT= ION DEPARTMENT

BRAZOSPORT COLLEGE=

LAKE JACKSON, TEXAS=

PREPARED BY: &= nbsp; _________________________________ = DATE: _______________

= &nb= sp; = INSTRUCTOR

RECOMMENDED BY: &= nbsp; &nbs= p; &= nbsp; &nbs= p; &= nbsp; _________________________________ DATE:&nbs= p; &= nbsp; &nbs= p; ___________= ____

= &nb= sp; = DIVISION CHAIRMAN

RECOMMENDED BY: &= nbsp; &nbs= p; &= nbsp; &nbs= p; &= nbsp; _________________________________ DATE:&nbs= p; &= nbsp; &nbs= p; ___________= ____

= &nb= sp; = DEAN

APPROVED: &= nbsp; ________________________________= _ = DATE: _______________

The Brazosport College District shall not discriminate against, or exclude from participation in any benefits or activities either on the staff or in the student body, any person on the grounds of sex, race, color, religion, nati= onal origin, age, or handicap.

<= st1:place w:st=3D"on">Brazosport College<= /st1:PlaceType>=

<= st1:Street w:st=3D"on">500 College Drive=

<= st1:place w:st=3D"on">Lake Jackson, TX&nbs= p; 77566=

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POFT 1309

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OFFICE PROCEDURES = I

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Syllabus=

COURSE DESCRIPTION

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Study of current o= ffice procedures including telephone skills, time management, travel and meeting = arrangements, mail processing, and other duties and responsibilities in an office environment. Prerequisite POFT 1227, the ability to keyboard 35 wpm or consent of division chair. (2-3)

COURSE GOAL

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Upon completion of= this course student will be able to demonstrate understanding of office procedur= es by producing a business presentation, creating an employment portfolio, and completing assessments. =

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TEXT AND REFERENCES

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Required: = Fulton-Calkins, Patsy. Technology and Proc= edures for Administrative Professionals. Thirteenth Edition. Th= omson Southwestern Publishing, 2007.

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Optional: = Sabin, William A. The Gregg Refer= ence Manual, Eighth Edition. G= lencoe Publishing, 1996.

Supplies: = 1 Three-ring 1” binder

= &nb= sp; Dividers and Tabs

= &nb= sp; (Please do not purchase these supplies until Portfolios have been discussed.)

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The Brazosport College District shall not discriminate against, or exclude from participation in any benefits or activities either= on the staff or in the student body, any person on the grounds of sex, race, color, religion, national origin, age, or handicap.

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PERFORMANCE OBJECT= IVES

The following is a= list of objectives for this course.

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· = Exhibit professional behavior

· = Identify the office professional’s role and responsibilities in today’s workplace

o&nb= sp; Define ethics and the role ethics plays in the office professional success

o&nb= sp; Identify steps for managing stress, anger and time

o&nb= sp; Identify effective business writing techniques

o&nb= sp; Identify good customer service skills

o&nb= sp; Explore how to make travel arrangements

o&nb= sp; Identify the steps necessary for planning meetings and conferences=

o&nb= sp; Identify mail procedures used in the office

o&nb= sp; Identify financial responsibilities for office professionals

o&nb= sp; Define telecommunications and identify effective uses of telecommunications equipm= ent

· = Demonstrate effective presentation techniques

· = Compile an employment portfolio to be assessed using specific criteria

· = Describe in written form effective oral communication skills

· = Demonstrate effective use of the Internet for research and information gathering in the office environment

· = Demonstrate effective use of email and identify its uses in the workplace

· = Demonstrate effective use of networks in the workplace

· = Write a resume and cover letter to demonstrate effective use of employment tools<= o:p>

· = Demonstrate effective interviewing techniques

· = Define leadership and the office professional’s role in being a leader in his/her organization

STUD= ENT CONTRIBUTIONS

· = The student is exp= ected to attend all classes, to be on time, (SEE ADDENDUM A) and to complete all online assignments. An office atmosphere is to be main= tained at all times with students exhibiting business-like attitudes and habits.

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· = Students are expected to take care of the equipment in the classrooms. PLEASE DO NOT BRING FOOD, DRINKS, OR UNAUTHORIZED PERSONS INTO THE CLASSROOM.

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· = Students are asked to turn pagers and cell phones OFF during class time.<= /span>

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· = Students are expected to give the instructor, guest speakers and student presenters their full attention at all times during class. Please do not use the Internet, pl= ay games or work on other course assignments during class time.

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· = Students will be given an opportunity to evaluate the course, instructor and the met= hod of presentation at the end of the semester.

COURSE EVALUATION

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Tests=	35%
Daily Assignment= s	10%
Presentations	20%
Portfolio	15%
Final Exam<= /o:p>	<= span style=3D'font-size:11.0pt;font-family:"Times New Roman"'> 20%
	100%<= /span>

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1. Students will be tested over text a= nd class discussion. Tests will = be on a scale of 1 to 100 percent--the number of questions will determine the val= ue of each item. There will be no make-up tests. The final exam grade will be used = for the 1st exam missed. All other missed exams will receive a grade of zero.

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2. Each daily assignment will be worth= a maximum of 100 points. Points= will be deducted for any errors in accuracy (typos, formatting, grammar, following directions, etc.), as well as content accuracy based on the instructions. Daily assignments should be turned= in on the day they are due. No assignments will be accepted late.= If you are absent, your work is still due on the due date. You will need to make arrangements= to turn your work in. It is the student’s responsibility to determine any assignments they have missed due to absence.

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3. The presentation is worth a maximum= of 100 points. One presentation = will be given during the semester. NO PRESENTATION WILL BE ACCEPTED LATE= ! Each students’ assigned presentation date will be given at the beginning of the semester. Presentations are due on the dates assigned! Evaluation sheets w= ill be distributed to students at the beginning of the semester.=

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4. Students will receive a maximum of = 100 points for their portfolio. Evaluation sheets will be distributed to students during the semester. NO PORTFOLIOS WI= LL BE ACCEPTED LATE.

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5. The final exam will be a comprehens= ive exam over the course content. The number of items will determine the value of each item.

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Each year the inst= ructor will review the course content and objectives to determine if students are achieving these objectives, and to solicit suggestions for improving the course.

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COURSE SCHEDULE

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The class meets fo= r two (2) lecture hours and three (3) lab hours per week.

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MEETING STUDENTS INDIVIDUAL NEEDS<= /p>

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The Office Management Technology department = keyboarding labs are open for student use at any time during the regular day when not u= sed for a class. The schedule of classes using the lab is posted near the door, and students are encouraged = to take advantage of this opportunity for extra lab time. The LAC (Learning Assistance= Center) is also ava= ilable for completing assignments.

ADDE= NDUM A

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STUD= ENT CONTRIBUTIONS

Attendance - Each student will spend at least 2 hours per week preparing for class. Because many assignments are prepared during class time, absences may adversely affect the final grade in the class.

Students will be dropped if they miss more t= han 20 % of the classes before the drop date.&= nbsp; Tardees and leaving early will count as part of an absence.

Fall and Spring 15 Week Semesters
Cl= ass Meetings	Ma= ximum absences before being dropped
One per week	2
Two per week	4
Three per week	6
Summer Semester = (5 Weeks)
Four per week	2
Summer Semester = (11 Weeks)
Two per week	4

Participation in class lectures and discussi= on is both appreciated and necessary for better learning.

The student is expected to be prepared for c= lass (i.e. have homework ready to turn in and have needed materials).=

ADDENDUM B

SCANS COMPETENCIES
POFT 1309 OFFICE PROCEDURES I
Competency Reference	Application

1.=	Re= source
	Time Management,	Organize ideas and activities. Analyze daily schedules, prioritize office activities.
	&nb= sp; Facilities/Materials,
	&nb= sp; Human Resources

2.=	In= terpersonal
	&nb= sp; Leadership,	Communicate ideas to others using office experience or information from the text.
	&nb= sp; Part. as Team Member,	Contribute to group effort in preparing an= organizational chart; contributes to class
	&nb= sp; Works with Diversity	discussions in small groups or to whole class.

3.=	In= formation
	&nb= sp; Acquiring,	Acquire data on an office related subject.=
	&nb= sp; Organizing,
	&nb= sp; Interpreting	Interpret and inform the class of this information through an oral presentation using charts, graphs, transparencies, handouts, etc.

4.=	Sy= stems, Understanding
	&nb= sp; Organizational Syst.
	&nb= sp; Technological Systems,
	&nb= sp; Social Systems

5.=	Te= chnology
	&nb= sp; Selecting,	Acquire the knowledge of choosing or using= the right equipment for the job--
	&nb= sp; Applying,	computers, E-mail, printers.
	&nb= sp; Maintaining

6.=	Ba= sic Skills