General
Getting Help
See also FAQS on: Citrix | GroupWise | Network Passwords |Portal | Xerox | Voice Mail
What is the Help Desk? 
The IT Help Desk provides computer workstation technical support for administrative staff. In addition, we take work order requests for network and telephone problems as well as for software application or database problems. Once the Help Desk receives the call, a work request is created and dispatched to the appropriate personnel.
What is the best way to contact the Help Desk?
The best way to contact the Help Desk is to send an e-mail to helpdesk@brazosport.edu or call them at (979) 230-3266.
How do I request a network account/access to the network or Internet?
To request a network account for any BC employee, the supervisor of the employee fills out the Employee Account Request Form. An approved form is then sent to the Help Desk, Mailbox #135.
How do I log into the Network?
See Network/Remote Login.
My computer isn't working. What should I do?
Call or send an e-mail to the Help Desk. Before you call though, try to have as much information about the problem as possible, such as:
- How long has the problem been occurring?
- Did you make any changes just prior to the problem?
- Did you install any software just prior to the problem?
- Write down any error messages exactly as they appear.
In many cases, we can help you fix the problem over the phone if we have enough information.
I cannot login to Windows, FAS, or Wink and Marfa. What can I do?
- Check for any typos in your login name or password.
- Make sure that Caps Lock is not on (passwords are case sensitive)
- Check to see if you can use Internet Explorer or Netscape.
Can I install software on my computer?
All administrative computers are delivered with a package of supported software that includes everything needed to use the computer workstation effectively. Since BC does not have a blanket software license for all software, we will not install any software unless the department purchases it and can provide proof of purchase. Also, there are compatibility issues-we will not install software that is incompatible with the standard administrative software image for BC.
How can I get access to the Internet from home?
Full-time TMCC employees who wish to access the Internet from home (point-to-point protocol {PPP} access) can do so if they first have a FALLON account. Employees can create their own account by going to the System Computing Services (SCS) Web site at and by following the instructions. Once the account is established, contact the Help Desk and provide them with your FALLON user id and a request to be granted PPP access. The Help Desk will enter your name to be given PPP access. Again, 24 hours must pass before this will become active. Directions for setting up a computer for dial-up access can be found on the SCS Support Web site. Customers should contact the Help Desk if they are unable to create a FALLON account. Contact the SCS Help Desk at 784-HELP (4357) for help using your PPP account.
How do I access/save my files on the network?
Visit the Network/Remote Login Web page for detailed information on accessing/saving files on the network.
How do I download Symantec Anti-Virus software for Home Use?
Download the Symantec Anti-Virus software documentation.
What are some useful tips for use with my computer?
Visit the Tips Web page for information on how to help you operate your system with peak performance