Audience | Managers of work groups or project teams who are ready to develop measures with or for their groups; especially helpful for non-manufacturing or other managers who may not routinely use measurements. |
Description | This course provides managers and team leaders who are serious about developing and implementing measures for their work group with basic information about measurement, a process for determining what to measure, qualities of good measurement, and appropriate action by the manager to ensure quality measurement. This is not a general awareness course. This course can be offered on demand to intact work groups.
|
Prerequisites | Supervisor approval, support, and commitment to help apply concepts on the job. |
Pre-Work Required | None |
Suggested Class Size | Minimum 12 Maximum 20 |
Course Length | 8 hours |