Information Technology

    Brazosport College Information Technology

Help Desk & Technical Support

Hours of Operation

Monday-Thursday: 7:30 a.m. - 7 p.m.
Friday: 8 a.m. - 12 p.m.

By Phone: ext. 3266 (979.230.3266)
By Email: helpdesk@brazosport.edu
By Chat: Live chat with the Help Desk

Location: BC Main Campus, K-100

STUDENTS: Contact the Help Desk for help with student accounts, student e-mail, or D2L issues.

FACULTY & STAFF: Submit a Support Ticket for IT technical support for hardware, software, and network services at BC.

Help Desk Support Chat Icon 

IT Staff

Ron Parker, Director, Information Technology  Ron Parker, Director
Information Technology

SYSTEMS SUPPORT TEAM
     
                            Lisa Gilliam, Senior Systems Services Admin           Gary Lackey, Programmer/Analyst         Kevin Snedecor, Systems Support Technician
                             Lisa Gilliam            Gary Lackey      Kevin Snedecor
                          Senior Systems           Programmer/     Systems Services
                          Services Admin               Analyst             Administrator   

                                            Ben Stanford, Senior Systems Support Technician            Willie Rainwater, Systems Services Administrator
                                        Ben Stanford       Willie Rainwater
                                          Programmer         Systems Services
                                                                        Administrator

USERS SUPPORT TEAM
 
      Brian Commons, Manager, Computer, Network and Telecom            Michael Bounds, Helpdesk Technician                                      Anna Gonzalez, Senior Helpdesk Technician          
  Brian Commons     Michael Bounds         Curtis Frank       Anna Gonzales         
 Manager, Computer,  Systems Support       Senior Systems      Senior Helpdesk    
 Network, & Telecom       Technician           Support Technician        Technician
 
       Rebecca Jackson. Student Worker, Information Technology            Ryan Mata, Systems Support Technician           Natalie McIntyre, Senior Systems Support Technician         Anthony Perez, Part-Time Helpdesk Technician        
  Rebecca Jackson          Ryan Mata         Natalie McIntyre      Anthony Perez
    Temp Helpdesk          Systems Support      Senior Systems            Helpdesk
        Technician                 Technician                Technician                 Technician
                                                                                                                             
                       Jason Rasmussen, Systems Support Technician                                       Will Vera, Systems Support Technician           
                  Jason Rasmussen      Laura Runnels           Will Vera
                   Systems Support          Kelley Temp         Systems Support
                         Technician              IT Technician              Technician
        

Brazosport College Alert System

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NEED HELP?

Follow the links below for:

Astra Room Scheduling
Schedule Events/Rooms
User's Overview Guide, v. VII

Cisco Phones
Password Reset
IP Phone User Guide,
   7945 & 7965 Quick
   Reference
IP Phone User Guide, 8841
   Quick Reference
(PCA) Cisco Personal
   Communications Assistant

Email Setup
Webmail Instructions
Webmail Login
iPhone Email Setup
Android and Smartphone Email Setup

Employee/Student Login Accts (BCNET)
Employee Procedures
Student Accounts
Student Account Security Agreement

Dell Computer Personal Purchase
Microsoft Student Store
Barracuda Spam Firewall

Password Reset (BCNET)
Password Reset

Software Installation
Firefox
Internet Explorer
VPN Download
VPN Instructions

Gator Wireless Connection
Gator Wireless - PC
Gator Wireless - Smartphone
Gator Wireless - Smartphone
   w/o the Secure-W2 App

STUDENT ASSISTANTS

 

    
      Sara Fenn

    


   Robert Lappert



   Jesus Villanueva

Webmail | BC Engage |  ASTRA  | F.A.S. | Institutional Profile |
Equal Opportunity | BC Alert | Suicide Prevention

 

©2018 Brazosport College | 500 College Drive | Lake Jackson, TX 77566 | (979) 230-3000

A lack of English language skills will not be a barrier to admission to and participation in career and technical education programs. Brazosport College shall not discriminate on the basis of race, creed, color, national origin, citizenship status, age, disability, pregnancy, religion, gender, gender identity, genetic information, marital status, veteran status or any other protected class in accordance with applicable federal and state laws. The following person has been designated to handle inquiries regarding the non-discrimination policies: Vice President of Human Resources, 500 College Drive, Lake Jackson, TX, 77566; 979-230-3459; Marshall.Campbell@brazosport.edu