Hours of Operation
In-person Assistance:
Monday - Thursday: 7:30 a.m. to 6:00 p.m.
Friday: 8 a.m. to 12 p.m.
Phone & Live Chat:
Monday - Thursday: 7:30 a.m. to 7:00 p.m.
Friday: 8 a.m. to 12 p.m.
By Phone: ext. 3266 (979.230.3266)
By Email: helpdesk@brazosport.edu
By Chat: Live chat with the Help Desk
Location: BC Main Campus, K-100
STUDENTS: Contact the Help Desk for help with student accounts, student e-mail, or D2L issues.
FACULTY & STAFF: Submit a Support Ticket for IT technical support for hardware, software, and network services at BC.
Information Technology Staff
Ron Parker Sophia Rodrigue
Director Administrative
Information Tech. Office Specialist
Systems Support Team
Lisa Gilliam
Senior System Services Administrator
Gary Lackey
Programmer/Analyst
Natalie McIntyre
Systems Services Administrator
Kevin Snedecor
System Services Administrator
Ben Stanford
Programmer
User Support Team
Brian Commons
Manager, Computer, Network, and Telecom
Beau Alexander
Systems Support Technician
Michael Bounds
Systems Support Technician
Charles Cole
Senior Systems Support Technician
Heather Coon
Helpdesk Technician
Anna Gonzales
Senior Helpdesk Technician
Kyle Parrinello
Systems Support Technician
Jorge Pau
Systems Support Technician
Chris Paul
Part Time Helpdesk Technician
Anthony Perez
Helpdesk Technician
Jason Rasmussen
Systems Support Technician
Will Vera
Systems Support Technician
Brazosport College Alert System
NEED HELP?
Follow the links below for:
Astra Room Scheduling
Schedule Events/Rooms
User's Overview Guide, v. VII
Cisco Phones
Reset Voicemail PIN
IP Phone User Guide,
7945 & 7965 Quick
Reference
IP Phone User Guide, 8841
Quick Reference
(PCA) Cisco Personal
Communications Assistant
Email Setup
Webmail Instructions
Webmail Login
iPhone Email Setup
Android and Smartphone Email Setup
Employee/Student Login Accts (BCNET)
Employee Procedures
Student Accounts
Student Account Security Agreement
Dell Computer Personal Purchase
Microsoft Student Store
Barracuda Spam Firewall
Password Reset (BCNET)
Password Reset
Software Installation
Firefox
Internet Explorer
VPN Download
VPN Instructions
Wireless Setup Guides
GatorBYOD(Bring Your Own Device)
GatorBYOD (Android)
GatorBYOD (iPhone)
GatorWireless (Guest)
GatorWireless (Laptop)
GatorWireless (Android)
GatorWireless (iPhone)
Student Assistants
Adrian Garza
Aaron Haish
Cain Smith
Sam Stephens
Career
Login to
Virtual
Catalog and
Brazosport College