Frequently Asked Questions

The following are questions asked by students and answered by the Help Desk. Most questions answered here concern working in your online course. If you can't find an answer to your question please contact the Help Desk by phone: (979) 230-3266 | email: helpdesk@brazosport.edu | chat: Live Chat with HelpDesk.

Answer: Changing your last name can affect registration and login processes. It is important to let the Administration office (979-230-3020) as soon as possible. If you are having issues logging into D2L, your recent name change could be the issue, contact the Help Desk for additional assistance (979-206-3266).

Question: My teacher says all her/his tests are proctored. How do I go about taking these?

Answer: The Email tool in your class is internal to the course, which means the instructor or your fellow students have to log into the course to know they have a new email or even write an email. Unless otherwise indicated by the instructor it may be best to communicate with them via their brazosport.edu address (view faculty directory for addresses). For example: jane.doe@brazosport.edu.

Question: Sometimes when I log into my online course I hear I high pitched beeping sound that won't stop. Is there something wrong?

Answer: What you hear is the Pager alarm which indicates you have an instant message waiting to be read. Click on the Email icon in the top right corner of the course navbar, then click on the "Go to Pager" link to open and read it. Once fully opened the beeper will turn off.

Question: I have a couple of writing assignments coming due in my course and am a bit rusty in writing papers. Where can I get some help?

Answer: If you are on campus you can either visit with one of our tutors by going to E-200 or schedule an online writing tutoring appointment. To contact tutors: call (979)-230-3460 or visit the Student Success Center website for additional information.